I’d really like to vent for a moment.
Having a child in the NICU sucks eggs. It’s hard on your heart, your health and your sanity. But you know what stinks even more? Dealing with the insurance company. Doesn’t matter which one, they’re all in the same boat.
I’ve found more mistakes on our EOBs (explanation of benefits), been charged for things that didn’t happen, double charged for things that did, told things were denied and made to believe that some things were out of network.
Lies, people. They’re all lies.
It is EXHAUSTING and frustrating. I have a stack – nearing an inch tall – of bills. And, as I sit here on hold with said insurance company, I’m hearing how “compassionate” and “how we don’t want you to worry about your medical bills” and I’m not really towing that line.
You know it’s bad when you call and after you give them your ID#, they say, “Oh, hi Mrs. Whitaker. We’re still working on your claims.” I suppose in addition to getting my medical license these past few months, I’ve also become an insurance expert.
The affirmation I needed in “fighting the good fight” came this morning when I called one of our doctor’s offices to contest one of the bills. Sonya the Billing Office Lady, you are a good woman. I explained why I hadn’t paid the bill yet (yes, yet another one that the insurance company should pay, not me). Her reply?
“You just raise hell, ask for a manager and keep on ’em. They do this all the time. Enjoy that baby and have a good day.”
Enjoy, I will.